Privacy Policy

Introduction
E132 Internet Solutions Ltd, trading as Highland Websites in Scotland collects and processes your personal data, please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we collect from you as a client
We collect information in a variety of ways, these include the web forms you complete on the E132 or Highland Websites sites and any emails exchanged with us.
We endeavour to minimise the data we hold about you and will only keep it for up to 7 days after you cease to be a client unless there is a legal obligation to retain something for longer (e.g. invoice details).
We store general category information such as;

• Company names,
• Individual contact names, first and last,
• Email addresses,
• Postal addresses,
• Phone numbers,
• VAT/Tax IDs,
• IP Addresses,
• Time Zones,
• Browser type and operating system,
• Any referring source that sent you to us.

We do not store payment information or credit card details.

The information you share with us through our services
The flexibility of our hosting services means you can potentially host any form of data imaginable. We will never use that data for any purposes other than those highlighted in our terms of service.
As part of these terms, you are prohibited from allowing any form of illegal data to enter our systems and we, E132 Internet Solutions Ltd (Highland Websites) will act only as a data processor for this data. The fundamental rights of the data subjects are your responsibility as the data controller, these include but are not limited to;

• The right to be informed,
• The right of access,
• The right to rectification,
• The right to erasure,
• The right to restrict processing,
• The right to data portability,
• The right to object.

Rights in relation to automated decision making and profiling
We use industry best practices to keep your data secure and maintain its confidentiality, integrity and availability.

The legal basis for processing your personal data
We will only process your personal data when it is in yours or our legitimate interests and those interests are not overridden by your rights and freedoms.

How we use personal data
All our data is stored within the European Economic Area, in general, we do not transfer personal data outside the EAA apart from when it is required to provision certain products and services, for example to various domain registries (ICANN and others) for whois requirements.
Most of the personal data that we hold is used in your legitimate interests in the provision, renewal and management of products and services to you, this includes the order process, invoicing, support and general enquiries. Other potential uses include;

Direct Marketing
With your explicit consent, we may occasionally contact you via email about other products and services that we feel are relevant and in your legitimate interest. You may opt out of these emails at any time by contacting us or via the contact form on the E132 or Highland Websites sites.

Third Party Marketing
We do not use third party marketing.

Payment Gateways
Payments made to us are via our bank's legitimate payment processing gateways and have their own privacy policies that dictate how they handle your information. We do not store payment card information ourselves.

Disclosure of your information
E132 Internet Solutions Ltd (Highland Websites) in general, does not disclose personal data to any third parties, except in cases where client’s permission has been gained or to provision products/services, e.g. to domain name registries for whois requirements.
However, if we sell or buy any businesses or assets, those entities may also gain access to your data. We may also disclose your data if we have a legal duty to disclose or share it to comply with any legal obligation or to enforce or apply our Terms of Service or other agreements.
We may also disclose your data to protect the rights, property, or safety of E132 Internet Solutions Ltd (Highland Websites), our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your right to be informed
You have the right to be informed about the collection and use of your personal data, this privacy policy informs you of our purposes for processing your personal data, our retention periods for that personal data and who it will be shared with.

Your right of access
You have the right to access your personal data and supplementary information and can request a copy by emailing office@e132.co.uk or via the contact form on the E132 or Highland Websites sites.

Your right to rectification
You have the right to have inaccurate personal data rectified or completed if it is incomplete and any requests of this nature should be emailed to office@e132.co.uk or via the contact form on the E132 or Highland Websites sites.

Your right to erasure
You have the right to have personal data erased, this right is not absolute and only applies in certain circumstances and any requests should be emailed to office@e132.co.uk or via the contact form on the E132 or Highland Websites sites. We will respond within 14 days.

Your right to restrict processing
You have the right to request the restriction or suppression of your personal data, this is not an absolute right and only applies in certain circumstances and any requests should be emailed to office@e132.co.uk or via the contact form on the E132 or Highland Websites sites. We will respond within 14 days.

Your right to data portability
You have the right to move, copy or transfer personal data easily from our services to another service in a safe and secure way, without hindrance to usability. Data portability requests should be emailed to office@e132.co.uk or via the contact form on the E132 or Highland Websites sites. We will respond within 14 days.

Your right to object
Any objection to the processing of your data will require us to stop processing the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims and enforcement of our terms of service.

Your rights in relation to automated decision making and profiling
We do not automatically profile any personal data.

Your right to complain
You have the right to complain to a data protection authority about our collection and use of your personal information. We do however request that you give us an opportunity to resolve any complaints by emailing us at office@e132.co.uk or via the contact form on the E132 or Highland Websites sites.
` For more information about the local data protection authority please visit the Information Commissioner Office’s website here; https://ico.org.uk.

Our privacy information
Our Data Controller & Data Protection Officer’s details are as follows;

• Name: Rachel Sanders
• Email: office@e132.co.uk
• Address: 85 Great Portland Street, First Floor, London. W1W 7LT

Changes to our privacy policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Last update: 23rd May 2018